Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex
At arenaflex, we're revolutionizing the way content creation teams interact with our cutting-edge tools. As an External Support Engineer, you'll be the vital link between these teams and our internal development team, ensuring seamless collaboration and resolving any technical issues that arise. If you're passionate about delivering exceptional support, driving innovation, and working in a dynamic, remote environment, we want to hear from you.
About arenaflex
arenaflex is a global leader in the entertainment industry, known for its innovative approach to content creation and distribution. With a strong focus on technology and collaboration, we're constantly pushing the boundaries of what's possible. Our External Support Engineers play a critical role in helping us achieve our mission, and we're looking for talented individuals to join our team.
Key Responsibilities
As an External Support Engineer at arenaflex, you'll be responsible for:
- Providing technical support to content/external teams in regards to use of content tools
- Creating reference materials and providing training to get external teams up to speed with the toolset
- Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
- Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
- Advocating for tools, workflow improvements, and suggestions from external teams
- Partnering with other engineers to develop tools and processes that improve efficiency and quality
- Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
- Exemplifying reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
To succeed in this role, you'll need:
- The ability to read and understand C# code
- Good written and verbal communication, including working with external partners
- A positive attitude and ability to receive and provide objective and constructive feedback
- Excellent organization skills
- Self-motivation; ability to prioritize and manage numerous requests simultaneously
- Strong problem-solving skills and attention to detail
- Experience working in a fast-paced, dynamic environment
Education and Experience
While a Computer Science or related degree is preferred, we're open to considering equivalent work experience. If you have experience supporting a live service or tool environment, Unity 3D game and tool development experience, or experience with Jira, Confluence, or other defect tracking software, that's a definite plus. iOS and Android mobile development experience is also highly valued.
Position Type/Expected Hours of Work
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. However, we understand that flexibility is key, and we're open to discussing flexible work arrangements that meet your needs.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
Career Growth Opportunities and Learning Benefits
As an External Support Engineer at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:
- Professional development programs to help you advance your skills and career
- Opportunities to work on high-profile projects and collaborate with cross-functional teams
- Access to cutting-edge tools and technologies
- Flexible work arrangements to support your work-life balance
- A dynamic, supportive work environment that encourages innovation and creativity
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. Our company culture is built on a foundation of collaboration, innovation, and mutual respect, and we're always looking for talented individuals who share our values.
Compensation, Perks, and Benefits
As an External Support Engineer at arenaflex, you can expect a competitive salary, comprehensive benefits package, and a range of perks and incentives, including:
- Comprehensive health insurance
- 401(k) matching program
- Flexible paid time off
- Professional development opportunities
- Access to cutting-edge tools and technologies
- A dynamic, supportive work environment that encourages innovation and creativity
How to Apply
If you're passionate about delivering exceptional support, driving innovation, and working in a dynamic, remote environment, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job