Experienced Remote Customer Service Representative and Dispatcher for Leading HVAC and Plumbing Services Provider

Introduction to arenaflex

arenaflex is a pioneering force in the HVAC and plumbing industry, dedicated to crafting comfort and excellence in indoor heating and air conditioning solutions. With a rich history dating back to 1979, our company has evolved from a small, family-owned service business to a prominent residential and commercial contractor in Northern Virginia. Our commitment to core values has been the driving force behind our growth and success. At arenaflex, we prioritize the well-being and satisfaction of our customers, ensuring that every interaction with our team is met with professionalism, empathy, and a relentless pursuit of excellence.

Job Overview

We are seeking an exceptional Remote Customer Service Representative and Dispatcher to join our dynamic team. As a crucial member of our Residential Department, you will be responsible for handling inbound phone calls, scheduling service and maintenance appointments, and performing various daily duties that contribute to the seamless operation of our dispatch team. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle inbound phone calls from customers, addressing their queries, concerns, and scheduling needs in a professional and courteous manner
• Maintain our customer database, ensuring accuracy and up-to-date information to facilitate efficient service delivery
• Make daily outbound phone calls to customers, technicians, and other stakeholders to coordinate schedules, provide updates, and resolve issues
• Route technicians based on location, optimizing travel time and ensuring prompt arrival at customer sites
• Foster a positive team atmosphere within the dispatch team, promoting collaboration, open communication, and mutual respect
• Perform other duties as assigned, contributing to the overall success of the Residential Department and arenaflex

Schedule and Work Arrangements

The successful candidate will be required to work a combination of office-based and remote shifts. The schedule will be as follows:

• Wednesday: Work from the Chantilly office (8AM-5PM, with a one-hour lunch break)
• Monday, Tuesday, Thursday, Friday: Remote work from home (8AM-5PM, with a one-hour lunch break)

To ensure a productive and distraction-free remote work environment, candidates must provide:

• High-speed internet connectivity
• A quiet workspace with minimal background noise

arenaflex will provide a laptop and cell phone to support your remote work requirements.

Qualifications and Requirements

To be considered for this role, you must possess:

• At least 1 year of previous call center experience, demonstrating your ability to handle high call volumes and provide exceptional customer service
• A typing speed of approximately 70 words per minute, ensuring efficient data entry and communication
• Ability to work independently, as well as collaboratively within the dispatch team, to achieve common goals
• Familiarity with main cities and locations in Northern Virginia, facilitating effective routing and scheduling of technicians
• Accurate documentation skills, with the ability to maintain our customer database (Service Titan) with precision and attention to detail

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Remote Customer Service Representative and Dispatcher, you will have access to:

• Continued education and training, with periodic classes to enhance your skills and knowledge
• Opportunities for career advancement, as we recognize and reward outstanding performance and dedication
• A supportive and collaborative work environment, where your contributions are valued and recognized

Benefits and Culture

arenaflex offers a comprehensive range of benefits, including:

• Medical, Dental, Vision, STD, LTD, and Life Insurance, ensuring your well-being and security
• 401(k) retirement plan with company match, helping you build a secure financial future
• 7 paid holidays per year, allowing you to recharge and spend time with loved ones
• Paid vacation and personal days, providing flexibility and work-life balance

Our company culture is built on a foundation of respect, empathy, and open communication. We strive to create a positive and inclusive work environment, where every employee feels valued, supported, and empowered to succeed.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for the Remote Customer Service Representative and Dispatcher role at arenaflex. Join our dynamic team and contribute to our mission of crafting comfort and excellence in indoor heating and air conditioning solutions. Apply now and take the first step towards a rewarding and challenging career with a leading HVAC and plumbing services provider.