Experienced Live Chat Customer Service Advisor – Remote Opportunity for Dynamic and Inclusive Team at arenaflex

Introduction to arenaflex

arenaflex is a leading provider of innovative solutions, offering the largest EdTech ecosystem globally, supporting over 150 million users in 80 countries. Our mission is to deliver dynamic, data-informed experiences to the global education community, empowering learners and educators to achieve their goals. We believe in the power of a diverse and inclusive workforce, and as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and company culture.

About the Role

We are seeking an experienced Live Chat Customer Service Advisor to join our team at arenaflex. As a Live Chat Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, resolving end-user inquiries, and delivering positive customer experiences. This is a remote opportunity, offering flexibility and the chance to work from the comfort of your own home.

Key Responsibilities

• Resolve end-user inquiries utilizing multiple technologies, including chat and web-based inquiries
• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handle and resolve situations with customers in a timely and effective manner
• Assist management with special projects relating to customer service
• Respond to all inbound chats and assist management for the entire shift, with exception of assigned break times
• Handle multiple job tasks at one time and escalate issues in a timely manner

The Ideal Candidate

To be successful in this role, you will need to possess a minimum of 3 months of live chat experience and at least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent. You should be willing to accept a temporary assignment and have the ability to pass a typing speed test, typing at a speed of 50 WPM. Additionally, you should have full professional proficiency in written and spoken English, equivalent to CEF B2 level or above, and a High School diploma or GED.

Essential Qualifications

• Minimum of 3 months of live chat experience
• At least 1 year of professional customer service experience
• Ability to pass a typing speed test, typing at a speed of 50 WPM
• Full professional proficiency in written and spoken English, equivalent to CEF B2 level or above
• High School diploma or GED
• Ability to sit and work at a desk and on the computer for extended periods
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during scheduled shifts
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state
• Must be able to work from home with a high-speed internet connection, meeting specific internet requirements

Preferred Qualifications

• College degree or some level of college completed
• Able to easily operate a computer, learning and adapting quickly to software applications
• Able to troubleshoot caller issues and provide supporting help documentation
• Committed to quality and service matrix and culture
• Able to quickly adapt to face changing situations
• Able to provide positive customer experience for customers
• Self-motivated, accountable approach combined with strong sense of teamwork
• Strong sense of customer service with enthusiastic, energetic, and professional behavior
• Good organizational skills and detail-oriented
• Excellent time management skills

What We Offer

At arenaflex, we offer a competitive pay rate of $12/hour, with opportunities for variable pay. We use national and industry-specific survey data to determine compensation, considering factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Additionally, we provide a range of benefits, including a dynamic and inclusive work environment, opportunities for career growth and development, and a comprehensive training program to ensure your success in the role.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and opportunities for advancement. Our goal is to help you achieve your career goals and succeed in your role as a Live Chat Customer Service Advisor.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment. We believe in the power of diversity, inclusion, and belonging, and we are committed to making these values a foundational part of our company culture. We offer a range of benefits, including flexible working hours, remote work opportunities, and a comprehensive employee recognition program.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to our team at arenaflex.

Equal Employment Opportunity

arenaflex is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.