Operations & Support Analyst

About the position We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team: Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement. Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. And take advantage of our hybrid work model, by working from home 2 days per week. Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility. THE COMPANY: Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status, with respect to employment opportunities. ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department. #IND3 #LI-CF1

Responsibilities

• Monitor and analyze system performance, network traffic, and application uptime using enterprise monitoring tools.
• Identify and resolve operational issues and escalate complex problems to senior IT staff as needed
• Provide day-to-day support for servers, systems, backups, cloud services, and enterprise applications
• Maintain IT operations documentation, including standard operating procedures (SOPs), incident reports, and runbooks
• Participate in IT incident, change, and problem management processes
• Collaborate with cross-functional teams to improve system reliability and service delivery
• Perform root cause analysis and implement preventive measures to minimize future outages
• Assist in patch management, system upgrades, backups, and disaster recovery testing
• Track and report key performance metrics and service levels for IT systems and services
• Support compliance, audit, and security initiatives by maintaining operational controls and logs

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
• Proficiency with monitoring tools (e.g., Splunk, SolarWinds, Nagios, Datadog, or similar)
• Strong understanding of IT infrastructure (servers, networking, cloud, virtualization, storage)
• Familiarity with ITIL processes and service management frameworks
• Excellent troubleshooting and communication skills

Benefits

• medical
• dental
• vision
• 401(k) matching up to 3%
• long term disability
• tuition assistance
• on-site gym
• annual wellness program
• generous PTO
• hybrid work model, by working from home 2 days per week
• competitive pay

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