Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity

At arenaflex, we're dedicated to providing exceptional customer support to our clients, and we're looking for a skilled Bookkeeping Software Customer Support Specialist to join our team. As an independent contractor, you'll have the flexibility to work from home and create your own schedule, while providing top-notch support to customers using accounting software.

Why Join arenaflex?

At arenaflex, we're passionate about delivering outstanding customer experiences, and we're committed to supporting our contractors in achieving their goals. Here are just a few reasons why you'll love working with us:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Flexibility: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Earnings Potential

As a Bookkeeping Software Customer Support Specialist, you'll have the opportunity to earn up to $20.40 per hour. Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule

Flexible schedule opportunities are available, and you'll have the ability to create your own schedule. Schedule available hours are between 8 am and 8 pm CST, Monday - Friday.

Skills Needed

To succeed in this role, you'll need:

• Proficiency in QuickBooks Online or comparable accounting software: You'll be working with customers to troubleshoot issues and provide support for accounting software processes.
• Bookkeeping/accounting expertise: You'll need to have a strong understanding of accounting principles, including AR, AP, journal entries, reconciliation, and more.
• Customer service experience: You'll be providing support to customers over the phone, so you'll need to have excellent communication skills and a friendly tone.
• Tech savvy: You'll need to be comfortable using a computer and navigating various software applications.
• Strong ownership: You'll need to be able to take control of customer issues and provide confident resolution.

Work Environment Requirements

To ensure a successful work environment, you'll need:

• Quiet, uninterrupted space: You'll need a dedicated workspace that's free from distractions.
• Organized desk area: You'll need to be able to keep your workspace organized and clutter-free.

Technology Requirements

To perform your job duties, you'll need:

• Personal computer (no tablet): You'll need a reliable computer that meets our minimum requirements.
• Broadband internet connection: You'll need a fast and stable internet connection to ensure seamless communication with customers.
• Wired internet connection: You'll need to use a wired internet connection, rather than Wi-Fi or mobile internet.
• Windows 10 or Windows 11 operating system: You'll need to use one of these operating systems to ensure compatibility with our software applications.
• Valid antivirus software: You'll need to have up-to-date antivirus software installed on your computer.
• Wired USB headset with microphone: You'll need a high-quality headset to ensure clear communication with customers.

Important Information

Before applying for this role, please note the following:

• Location: You must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
• Criminal background check: You'll need to successfully pass a criminal background check to be considered for this role.
• Contractual relationship: The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.

Apply Now

If you're a motivated and customer-focused individual with a passion for bookkeeping and accounting, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and provide exceptional support to customers using accounting software. Apply for this job