Experienced Customer Support Representative – Remote Health Team at arenaflex
At arenaflex, we're revolutionizing the way people approach their health and wellness. Our cutting-edge technology and comprehensive services empower individuals to take control of their well-being, and our dedicated team is at the forefront of this mission. As a seasoned Customer Support Representative on our Remote Health Team, you'll play a vital role in delivering exceptional customer experiences that inspire and motivate our clients to achieve their health goals.
A Culture of Excellence and Innovation
arenaflex is a dynamic and forward-thinking organization that values innovation, collaboration, and customer satisfaction. Our Remote Health Team is a passionate and driven group of professionals who share a common goal: to provide unparalleled support and guidance to our clients. As a member of this team, you'll be part of a vibrant community that thrives on open communication, creativity, and a commitment to excellence.
Key Responsibilities
As an Experienced Customer Support Representative on our Remote Health Team, your primary responsibilities will include:
- Handling daily phone, chat, and email customer service requests originating from clients and teammates
- Communicating promptly and effectively to resolve issues and provide support
- Answering basic client questions about nutrition, health, fitness, and the DEXA technology
- Assisting event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Participating in ongoing training and development to enhance skills and knowledge
Requirements
To succeed in this role, you'll need:
- Previous, extensive Customer Service experience (at least 2 years)
- Passion for health and wellness (a must!)
- Strong knowledge of customer experience (CX) principles and processes
- Familiarity with HubSpot, Salesforce, or similar platforms
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Proficiency in using technology to resolve customer issues
Schedule and Work Environment
This is a 5-day a week, fully remote position with a flexible schedule:
- Sunday and Thursday: 7:00 AM - 3:30 PM CST
- Monday, Tuesday, and Friday: 9:00 AM - 5:30 PM CST
- First two weeks of training: Monday - Friday
- Sundays are mandatory
- Wednesdays and Saturdays off
- Schedule is subject to change to accommodate business needs (ample notice provided)
Compensation and Benefits
As a valued member of our Remote Health Team, you'll enjoy:
- Expected first-year compensation: over $22/hour or $45,760 annually, including monthly bonuses
- Starting base rate: $22/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members are eligible for stock option grants, awarded based on performance annually
- Hourly and bonus compensation will grow as the company grows
- Base wages are adjusted for inflation and cost of living changes
Benefits Package
arenaflex offers a comprehensive benefits package, including:
- Sick leave
- Paid time off
- Health, dental, and vision insurance
- 401k
- Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
- Employee assistance program
- Regular virtual social events
Equal Employment Opportunity
arenaflex provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to:
- Race
- Color
- Religion
- Age
- Sex
- National origin
- Disability status
- Genetics
- Protected veteran status
- Sexual orientation
- Gender identity or expression
- Any other characteristic protected by federal, state, or local laws
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join Our Team
If you're a motivated and customer-focused professional with a passion for health and wellness, we encourage you to apply for this exciting opportunity to join our Remote Health Team at arenaflex. Apply for this job