Experienced Customer Support Co-op – Operations and Customer Center at arenaflex
Join arenaflex, a world-renowned airline, as a Customer Support Co-op in our Operations and Customer Center (OCC). As a key member of our team, you will play a vital role in supporting the strategic and tactical decision-making for operational disruptions, collaborating with aviation professionals to utilize data and solve operational business challenges.
About arenaflex
arenaflex is a leading airline that has been a symbol of excellence in the aviation industry for decades. With a strong commitment to customer satisfaction, safety, and innovation, we strive to provide the best possible experience for our passengers. Our Operations and Customer Center is the heartbeat of our global operations, responsible for all strategic and tactical decision-making for any operational disruptions. As a Customer Support Co-op, you will be part of a dynamic team that is dedicated to delivering exceptional service and support to our customers.
Job Responsibilities
As a Customer Support Co-op in the Operations and Customer Center, you will be responsible for the following key tasks: ### Load Control Center
- Responsible for aircraft weight and balance, fuel distribution, and ensuring compliance with manufacturer and company specifications.
- Work with the LCC's back office, creating applications and efficiencies to reduce workload for the frontline team.
- Collaborate with aviation professionals to utilize data and solve operational business challenges.
### Fuel System
- Responsible for developing strategies, tools, and sustainability policies for annual jet fuel consumption.
- Research and develop methods to determine safe and efficient fuel loads, improve aircraft routing, and enhance cargo forecasting.
- Work with cross-functional teams to implement new processes and procedures.
### Additional Responsibilities
- Assist in the development and implementation of new processes and procedures to improve operational efficiency.
- Collaborate with teams to analyze data and identify opportunities for improvement.
- Provide exceptional customer service and support to internal and external stakeholders.
- Participate in training and development programs to enhance skills and knowledge.
Requirements to Succeed
To be successful in this role, you will need to meet the following minimum qualifications:
- Currently pursuing a bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a related 4-year degree program.
- Available to work for three alternating semesters in Atlanta, GA, Monday through Friday.
- Must be enrolled in an educational institution throughout the co-op program.
- Willingness and ability to learn new skills and take on new challenges.
- Team-first attitude with a focus on team success.
- Strong organizational, project management, and verbal/written communication skills.
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Comfortable working in both group and individual settings.
- Prioritizes safety and security for oneself and others.
- Embraces diverse people, thinking, and styles.
- Must have a high school diploma, GED, or high school equivalency.
- Must be at least 18 years old and authorized to work in the US.
Preferred Qualifications
* Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint.
- Understanding of airline operations, scheduling, and planning.
- History of leadership roles in student and community organizations.
- Passionate about a future career in the aviation industry and serving arenaflex's customers.
What We Offer
As a Customer Support Co-op at arenaflex, you will have the opportunity to gain valuable work experience, develop new skills, and build a strong network of professionals in the aviation industry. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that fosters growth and development.
Compensation and Benefits
* Salary: $65,000 - $75,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply
If you are a motivated and enthusiastic individual who is passionate about the aviation industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.
Apply Now
Apply Job! We look forward to hearing from you and welcoming you to the arenaflex team! Apply for this job