Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction

At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join our team at arenaflex.

About the Role

As a Customer Sales and Service Representative at arenaflex, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills, and excitement for technology. You will be the go-to person for customers who have questions or issues, and you will provide timely and effective solutions to ensure their satisfaction. With America's fastest and most reliable network, you will have the opportunity to make a real difference in people's lives.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging with customers on the phone

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, able to learn about your customers' business challenges and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

• Related Bachelor's Degree or higher
• 3+ years' relevant experience in customer sales and service
• Proven track record of meeting or exceeding sales goals
• Experience with technology and telecommunications products and services
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. You'll be part of a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.

Work Environment and Company Culture

Our work environment is dynamic and fast-paced, with a focus on innovation and customer satisfaction. We're a community of people who are passionate about what we do, and we're committed to making a positive impact in the world. We celebrate our employees' differences and are proud to be an equal opportunity employer.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 weekly, depending on your location and confirmed job-related skills and experience. You'll also have access to a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Conclusion

If you're looking for a career where you can make a real difference in people's lives, then join our team at arenaflex. As a Customer Sales and Service Representative, you'll have the opportunity to deliver exceptional customer experiences, drive sales growth, and develop your skills and career. Apply now to take the first step towards an exciting and rewarding career at arenaflex.