Experienced Property and Casualty Insurance Customer Service Representative – Work from Home Opportunity

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As a leading provider of insurance and roadside assistance services, we're seeking an experienced and licensed Property and Casualty Insurance Customer Service Representative to join our team. This is a unique opportunity to work from home and make a meaningful impact in the lives of our customers.

About arenaflex

arenaflex is a trusted name in the insurance industry, with a rich history of providing top-notch service and support to our members and customers. Our commitment to excellence is reflected in our comprehensive range of insurance products and services, which cater to the diverse needs of individuals, families, and businesses. As a work-from-home Insurance Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and building long-lasting relationships.

Key Responsibilities

As an experienced Property and Casualty Insurance Customer Service Representative, you'll be responsible for handling a high volume of customer inquiries and issues related to property and casualty insurance policies. Your primary duties will include:

• Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
• Reviewing and updating policies to enhance retention and better meet the needs of customers
• Counseling customers on appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making recommendations and/or changes to policies and gaining customer acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with companies to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an arenaflex team member, you'll enjoy a range of benefits and perks that will enhance your career and personal life. These include:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Requirements

To succeed in this role, you'll need:

• High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards
• Strong problem-solving and analytical skills
• Proficiency in EPIC and other relevant software systems

Work Environment and Culture

As a work-from-home Insurance Customer Service Representative, you'll enjoy a flexible and autonomous work environment that allows you to balance your work and personal life. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to creating a welcoming and inclusive workplace that values the contributions of all team members.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from qualified individuals of all backgrounds and experiences. Apply for this job