[Remote] Luxury Homeware Brand Ambassador

Note: The job is a remote job and is open to candidates in USA. Inktel Contact Center Solutions is seeking work-from-home agents to serve as Homeware Support Specialists for a high-end homeware brand. The role involves answering customer inquiries, providing product information, and managing orders through various communication platforms.

Responsibilities

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
• Successfully negotiate and appease customers using a variety of methods established by client
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Skills

• High school diploma or equivalent
• 1-2 years Call Center Experience preferably in a live chat environment
• Retail sales experience, preferably in an ecommerce environment
• Excellent Data Entry skills/- 45-55 wpm minimum
• Must be computer literate and internet savvy
• Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
• Experienced in handling multiple chats at any given time
• Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
• Professional, upbeat and engaging written communication
• Excellent oral communication skills: clear diction, tone and use of proper grammar
• Ability to deliver quality customer service in a high-volume environment
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel customers in a quick and efficient manner
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Empathetic and active listening
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed
• Dependable, a history of good attendance and punctuality is essential
• Proven track record of ALL of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]ntegrity, [V]ersatility, [E]ntrepreneurship
• Minimum PC Requirements: CPU Speed - Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better
• Hard Drive - 40 GB or more of available space, 100 GB or more of total space
• Memory - 8 GB or RAM or better is preferable
• Operating System - Windows 10 Professional (No Macs or Chromebooks)
• Two (2) available USB 2.0 or greater ports
• Minimum Monitor and Accessory Requirements: Monitor - 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
• USB Headset with Microphone - JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
• Camera - Integrated or USB Camera
• Minimum Software Requirements: Google Chrome - Latest version of Google Chrome for Windows
• Minimum Internet Connectivity Requirements: Standard Connection / Speed - Hard-wired connection (no wireless), Minimum 45 Mpbs download / Minimum 10 Mpbs upload, Internet connection must not be shared with more than 3 devices in the same location, Maximum Latency Threshold - 120 milliseconds (ms)
• Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)

Benefits

• Medical
• Dental
• Short/long term disability
• Life insurance
• Personal time off
• Educational assistance
• 401K plan

Company Overview