[Remote] Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK,AZ,NV,TX,WA,WY)

Note: The job is a remote job and is open to candidates in USA. Nuvision Federal Credit Union is a member-focused organization committed to providing exemplary service. They are seeking a Member Contact Center Representative I to support member inquiries and transactions across various communication channels while maintaining a high standard of member service and confidentiality.

Responsibilities

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable
• Provides basic member service transactions, with quality and accuracy
• Consults with members
• Identifies needs, offers solutions, and follows up on any pending transactions
• Holds conversations that matter with members either in person or over the phone
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members
• Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust
• Recommends other products and services as appropriate from having conversations that matter with members
• Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services
• Identifies and reports any suspicious behavior or suspected fraud activity
• Completes all required training and compliance modules
• Treats all co-workers and members with respect
• Supports and participates in continuous improvement activities
• Represents the Credit Union in a positive and professional manner
• Maintains member and other sensitive information with confidentiality
• Other related duties as assigned

Skills

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) – Grammar and Spelling
• Member service and organizational skills
• Work well with other departments – Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional
• High School Diploma or equivalent

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Company Overview