IT Operations Specialist
OE Federal Credit Union is the country’s largest labor-based credit union, dedicated to serving its members with financial wellness. The IT Operations Specialist will maintain the company’s core system and associated third-party applications, ensuring efficient and secure processing of member transactions.
Responsibilities
- Administers the credit’s core system and associated third party applications, including the installation of software updates in production and test environments, overseeing general and preventative maintenance and communicating system/application changes to management and employees
- Monitors the stability and efficiency of the core system (Symitar) and associated applications and works with co-workers and third party vendors to troubleshoot issues affecting performance and reliability
- Provide local and remote technical support on the core system and associated applications to employees and third party vendors in person and by telephone, email and helpdesk
- Maintain archives of core system and associated application reports, including document indexing, retrieval and research
- Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally
- Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions
- Perform other related duties as assigned
Skills
- High School Diploma/GED and minimum 1 year of work experience in a similar role required
- Proficiency with Windows 7, 8 and 10 and Microsoft Word, Excel and Outlook required
- Excellent interpersonal, verbal and written communication skills required
- Associates degree in Information Technology
Benefits
- Medical, dental and vision benefits that cover the employee, spouse and dependents
- Retiree medical benefits
- A defined benefit Pension Plan with 100% employer contributions of $3.50/hour
- $10,000 Life Insurance
- $5,000 Accidental Death and Dismemberment
- 11 ½ Paid Holidays per year
- 17 days of Paid Time Off (PTO) to start
- Annual Performance Bonus Program - Up to 5% of employee’s annual base paid on December 15th of each year
- A 401(k) plan
- OE Federal Membership for you and your Family
- Employee loan discounts
- Casual dress code
Company Overview