Regional Manager - Property Management

About the position The Regional Manager is responsible for overseeing the overall operation of the apartment communities within assigned portfolio. Provide leadership, direction, and support to property managers and their teams. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. Accountable for execution of company objectives in three key areas including: people, profitability, and growth. Maintains strong business partnerships with all internal customers and ensures Bigos property performance meets or exceeds targets of all Key Performance Indicators. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Responsibilities

• Maximize revenue, control costs, increase resident retention, supervise, develop, and support property managers and their teams and ensure compliance with all corporate policies and procedures
• Partner with property operations team to ensure Bigos standards are upheld, including physical asset quality, leasing and maintenance operations, and customer service
• Identify property performance deficiencies and implement corrective action plans including customer service, leasing, risk management, and safety
• Act as an owner representative for 3 rd party inspections as assigned
• Maintain thorough product and market knowledge on all assigned communities through site visits and market research (market research should only be done by utilizing public information: i.e. property websites & internet searches)
• Manage escalated resident issues
• Arrange or fill in for property coverage including office coverage and business continuity
• Hire, develop, and retain aspirational talent within assigned region
• Supervise, mentor, and develop property managers and teams ensuring high performance and professional development, taking corrective action when needed and partnering with Human Resources
• Conduct in person site visits at least twice a month, hold team meetings as needed, and schedule 1:1 sessions to ensure alignment with company goals and objectives
• Review financial statements, community activity reports, maintenance inspections, and KPIs to measure productivity, goal achievement and to determine areas needing improvement
• Implement revenue maximization and expense management strategies
• Review and approve all property purchasing for adherence to budget

Requirements

• BA or BS degree from a four-year college or university with focus in Real Estate, Business, related discipline, or equivalent work experience
• Minimum of 5 years of experience as a Property Manager
• Fluent in English and skilled in oral and written communication
• Ability to work in a high pace environment handling multiple tasks at one given time with little direction and supervision
• Ability to use tact, diplomacy and a clear, courteous manner when dealing with staff, residents, and the public
• Ability to manage, coach and lead teams
• Decision-making, problem solving, and time management skills
• Must have reliable transportation, valid state driver’s license and proof of insurance as travel between sites is required
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to visit properties regularly and perform audits of both inside and outside of buildings.

Nice-to-haves

• Previous Regional Manager experience preferred
• Experience with Yardi Software highly preferred

Benefits

• Competitive benefit package, including HSA employer contribution, starting 1 st of the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

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