LEAVE MEDICAL CLAIM ADVISOR (REMOTE)
About the position As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary:Assist associates in the administration Family Medical Leave (FMLA), and American Disability Act (ADA). Maintain in-depth knowledge of Federal FMLA and ADAAA regulations, and additional leave laws within States or municipalities that provide greater leave protection beyond federal laws. Review medical certification forms to make leave approval/denial decisions in accordance with various leave laws. Research and resolve discrepancies between associates medical documentation and leave request. Monitor and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information. Educates Unit Managers on their responsibility within the leave process and various leave laws to ensure compliance and avoid litigation. Manages the associates appeal process for all denied leave claims. Keeps unit managers, Human Resources, and Benefit Team abreast of associates leave approval status. Educate employees and managers on complicated aspects of the return to work, leave accommodation, and complex case processes. Escalate Complex issues including inability to accommodate, transitional work programs for guidance. Ability to manage high volume, multiple tasks, multiple priorities, with frequent interruptions. Regular reliable attendance
Responsibilities
- Assist associates in the administration Family Medical Leave (FMLA), and American Disability Act (ADA).
- Maintain in-depth knowledge of Federal FMLA and ADAAA regulations, and additional leave laws within States or municipalities that provide greater leave protection beyond federal laws.
- Review medical certification forms to make leave approval/denial decisions in accordance with various leave laws.
- Research and resolve discrepancies between associates medical documentation and leave request.
- Monitor and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information.
- Educates Unit Managers on their responsibility within the leave process and various leave laws to ensure compliance and avoid litigation.
- Manages the associates appeal process for all denied leave claims.
- Keeps unit managers, Human Resources, and Benefit Team abreast of associates leave approval status.
- Educate employees and managers on complicated aspects of the return to work, leave accommodation, and complex case processes.
- Escalate Complex issues including inability to accommodate, transitional work programs for guidance.
- Ability to manage high volume, multiple tasks, multiple priorities, with frequent interruptions.
- Regular reliable attendance
Requirements
- Bachelor’s degree or 3+ years of experience administering leave of absence.
- Working knowledge of state and federal regulatory requirements related to leave of absence, including Family Medical Leave Act (FMLA) and any state regulations.
- Excellent communication and organizational skills.
- Detailed oriented.
- Team player.
- Ability to work well in a fast-paced, dynamic environment.
- Ability to multitask is essential
- Strong time management and ownership of deliverables.
- Must have customer service experience.
- Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment Strong analytical and critical thinking skills
- Must have Microsoft Office experience.
- Must be friendly, outgoing and creative.
- Must have FMLA experience.
Nice-to-haves
- Bilingual, fluent in English/Spanish preferred
- Experience in providing consultation and training on disability issues
- Experience with STD, COBRA, ADA a plus.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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