Experienced Member Services Representative - Remote Customer Service

Join the arenaflex family and embark on a journey of endless possibilities, both in and out of the workplace. As a valued member of our team, you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. With a dynamic work environment that fosters growth and flexibility, you'll be able to balance your personal and professional life with ease.

Why You'll Love This Role

As a Member Services Representative on our Payments and Digital Strategy team at arenaflex Credit Union, you'll play a vital role in ensuring the smooth operation of our daily activities. Your responsibilities will include:

• Completing data access and balancing tasks
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need for Success

To excel in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• A minimum of 1-2 years of customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wire experience
• Strong communication and interpersonal skills
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What You'll Get

As a valued member of our team, you'll enjoy a range of benefits, including:

• Travel Perks: Explore the world with your family and friends, with access to over 6,800 daily flights across our global network.
• Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more.
• Wellness Programs: Take advantage of our wellness programs, which provide you with the tools, resources, and support you need to be your best self.
• 401(k) Program: Available upon hire, with company contributions to your 401(k) plan after one year.
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join the arenaflex Family

At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters growth, flexibility, and diversity. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us to achieve our goal of meeting and exceeding the needs of our diverse global customer base. If you're ready to embark on a journey of endless possibilities, apply now to become a Member Services Representative at arenaflex Credit Union. Apply for this job