Job Title: Customer Sales and Service Representative – Empowering Connections at arenaflex
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences and driving sales growth on America's fastest and most reliable network.
Join the arenaflex Team
At arenaflex, we believe that everyone deserves to be empowered to reach their full potential. That's why we're committed to creating a workplace that's inclusive, supportive, and inspiring. Our team is made up of talented individuals from diverse backgrounds, and we're always looking for people who share our values and passion for innovation.
What You'll Be Doing
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience, answering incoming calls, and responding to requests about installation, disconnection, or changes to service. You'll also be tasked with identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
Key Responsibilities:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service.
Essential Qualifications:
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications:
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and delivering exceptional customer service
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- Competitive salary and incentives
- Comprehensive health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is collaborative, inclusive, and supportive, and we're committed to creating a workplace that's inspiring and empowering. We celebrate our employees' differences and strive to create a sense of belonging for everyone.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Compensation and Benefits
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply Now! Apply for this job