Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) – Deliver Exceptional Customer Experiences at arenaflex

At arenaflex, we're dedicated to revolutionizing the way we serve our customers, and we're looking for a talented and driven Third Shift Customer Solutions Representative to join our team. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, committed to making a positive impact on our customers' lives. Our team is passionate about delivering exceptional experiences, and we're always looking for talented individuals who share our vision. With a strong focus on customer satisfaction, we're dedicated to building long-lasting relationships with our customers and partners.

Job Summary

As a Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. You'll work closely with our service technicians and customers to ensure seamless communication, efficient scheduling, and accurate job details. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional experiences, we want to hear from you!

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
• Handle various customer inquiries and requests, providing accurate and efficient solutions
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, ensuring timely and effective service delivery
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs, ensuring accuracy and efficiency
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining high standards of quality and attention to detail
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial, requiring strong communication and interpersonal skills
• Other duties as assigned, including adapting to changing priorities and workflows

Essential Qualifications

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in a customer service environment, with a strong focus on delivering exceptional customer experiences
• Must live in Illinois and be able to reliably work from home, with occasional on-site training at our McHenry, IL facility
• Previous dispatch experience is a plus, but not required
• Strong verbal and written communication skills, with the ability to effectively communicate with customers and technicians
• Attention to detail, with a focus on accuracy and quality in all aspects of the job
• Ability to manage priorities and workflow, adapting to changing situations and deadlines
• Ability to deal effectively with a diversity of individuals at all organizational levels, requiring strong interpersonal and communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities and workflows
• Proficient in Microsoft Office, with the ability to work efficiently from home
• Ability and willingness to work nights and weekends, including third shift hours (3:30pm-12:00am, Tuesday thru Saturday)

Preferred Qualifications

* Previous experience in the plumbing, electric, or HVAC industry is a plus, but not required

• Strong knowledge of Service Titan & ClearPath software, with the ability to effectively utilize these tools to plan and dispatch jobs
• Experience working in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences

Benefits

* Medical, Dental & Vision Insurance, providing comprehensive coverage for you and your loved ones

• Supplemental AFLAC Insurance Options, offering additional protection and peace of mind
• 401(k) Plan with Company Match, helping you save for your future and secure your financial well-being
• Company-provided Life Insurance, providing financial security for your loved ones in the event of your passing
• Employee discounts on company-provided services, offering you exclusive savings and benefits
• On-site training facility for continuous employee development, helping you grow and succeed in your career
• Paid Time Off (PTO), allowing you to recharge and take time off when you need it
• Paid Holidays, providing you with time to relax and celebrate with your loved ones
• Tuition Reimbursement, helping you pursue your education and career goals

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Third Shift Customer Solutions Representative at arenaflex. Apply for this job