Vice President Compliance & Quality Assurance
About the position We are entering an exciting new phase of our development. We’ve proven that our business model works and our care leads to excellent clinical outcomes. Now we’re looking to hire a Vice President of Compliance & Quality Assurance. The VP of Compliance and Quality Assurance leads strategic initiatives to ensure Within Health meets all legal, regulatory and internal quality standards, overseeing quality management, risk management, audits, policy development, training, and regulatory reporting. This leader works closely with other senior leadership team members to integrate compliance into all facets of the organization and fosters a quality - focused culture.
Responsibilities
- Provides direct oversight and leads the strategy for all regulatory and accreditation activities to include state based surveys and accreditation surveys.
- Implements mock survey procedures that informs PI and constant readiness for survey activity.
- Maintains all documentation related to these activities including audit results, action plans, the quality manual and all relevant plan documents as required.
- Ensure adherence to all relevant laws, regulations and standards; acts as the primary contact for regulatory agencies.
- Oversee all internal and external audits, including investigations, case review, and RCA.
- Manages all corrective actions, including ensuring evidence of success; as well as any and all mandatory reporting for adverse and sentinel events.
- Provides input to senior leadership for value based contracting based upon known results of internal auditing.
- Identifies, assesses and mitigates quality and compliance risks through risk based testing and proactive measures.
- Ensures all policies, procedures and SOPs are reviewed, revised and available for front line staff.
- Develops a risk based strategy for the management of the policy system.
- Develops and executes bi-annual Safety Survey and Employee Engagement surveys as well as leads the organization through improvement efforts that support a high quality, safe and engaging environment for employees.
- In collaboration with HR develops and delivers training programs that are compliant with best practices, TJC and state regulatory requirements.
- Partners with Human Resources on new employee orientation, performance management, and staff retention.
- Maintains knowledge of regulatory changes and communicates this to senior leadership.
- Provide direct oversight and management of licensing and credentialing processes.
- A high level of attention to detail, prompt clear communication skills, analytical problem-solving abilities, and an orientation towards execution.
- Drives initiatives, programs, and services to enable the organization to deliver on its mission, strategies, and goals.
Requirements
- 8+ years of experience in quality and/ or compliance required
- Demonstrates experience executing, measuring results, and demonstrating progress.
- Bachelor’s degree required, Master’s preferable.
- Superior analytical and problem-solving skills, and ability to structure and define requirements.
- Articulate and proactive with excellent listening and communication skills.
- Prior experience in a similar role with a solid track record of success.
- Strong problem-solving and organizational skills.
- Possess excellent written and oral communication skills, allowing to effectively communicate at all levels of an organization, both internally and externally.
- Content writing and presentation skills.
Benefits
- Competitive compensation package including salary that commensurate with experience
- Remote work flexibility with a results-driven culture
- A seat at the leadership table with real influence on company strategy and direction
- Collaborative and innovative work environment with a team passionate about our mission
- Professional development opportunities and support for continued growth
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