Associate Customer Care Coordinator, Medicare - Remote Opportunity at arenaflex
Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as an Associate Customer Care Coordinator, Medicare, where you'll play a vital role in supporting our customers with outstanding, seamless service in a call center-based team environment.
About arenaflex
arenaflex is a leading healthcare organization dedicated to providing comprehensive, patient-centered care to our communities. With a rich history of serving the poor and vulnerable, we're committed to advancing best practices, serving more people, and continuing our tradition of excellence. Our strength lies in our Promise of "Know me, care for me, ease my way," which guides everything we do. We're proud to be an Equal Opportunity Employer, fostering an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.
Job Summary
As an Associate Customer Care Coordinator, Medicare, you'll be a member of a service team that supports multiple regions, providing exceptional service to our customers, including existing and potential members, providers, internal departments, and employers. You'll be responsible for the first line of communication, handling a variety of customer inquiries, and resolving issues in a professional and timely manner. Your calm demeanor, ability to remain focused, and utilization of training will enable you to direct callers in crisis and provide a seamless experience for our customers.
Key Responsibilities
* Provide detailed benefit quotes and review eligibility and premium information on a broad portfolio of products
- Assist members in selecting medical homes and primary care physicians
- Educate members and providers in the appropriate use of health plan and clinic services
- Research and respond to claims and authorization inquiries
- Maintain knowledge of complex custom networks
- Resolve customer issues and concerns
- Possess a calm demeanor and ability to remain focused, professional, and utilize training to direct callers in crisis
Training and Development
* Initial Training Period: 8-12 weeks
- Onsite presence for training, 3 days per week
- Training period may extend for a longer period of time based upon performance
- Opportunities for ongoing training and development to enhance your skills and knowledge
Requirements
* 2 years' experience working in a high-pressure customer-facing service environment with a proven track record of learning and applying complex concepts
- Experience may be inclusive of:
+ Healthcare: High Volume Call Center + Healthcare: Claims + Healthcare: Medical Billing / Insurance Verification + Healthcare: Insurance Policy Support + Healthcare: Benefits Advocacy + Healthcare: Administrative Office + Healthcare: Patient Care Services + Healthcare: Nutrition Services + Healthcare: Certified Nursing Assistant + Healthcare: Medical Assistant + Healthcare: Home Health and Hospice + Healthcare: Benefits + Healthcare: Pharmacy + Healthcare: Housekeeping + Healthcare: Customer Service + Banking: Customer Service + Retail: Customer Service
Preferred Qualifications
* Experience working in an office setting
- Experience working in a healthcare environment
- Call center customer service experience
- Bilingual: Fluent in both Spanish and English
Why Join arenaflex?
* Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security
- We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities
- Opportunities for career growth and advancement in a dynamic and supportive environment
- Comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more
Work Environment and Culture
* Remote work opportunity with flexible scheduling
- Collaborative and supportive team environment
- Opportunities for ongoing training and development
- Recognition and rewards for outstanding performance
- A culture that values diversity, inclusion, and respect for all employees
Compensation and Benefits
* The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
- Comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact in the lives of others, we invite you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we're dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Apply for this job