Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted to Join arenaflex Team
At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading ticket marketplace, we're dedicated to providing exceptional service and support to our fans. We're now seeking an Email/Chat/Phone Specialist (Nights and Weekends) to join our team and help us deliver top-notch customer experiences.
The Opportunity:
As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll be at the forefront of representing our brand, engaging with hundreds of customers, and ensuring that our fans get the right seats at the right price. You'll be part of a dynamic team that thrives on making connections with our customers, whether troubleshooting technical concerns or answering questions about events or our services.
Key Responsibilities:
* Handle customer contacts, promptly and professionally, via phone, email, and live chat
* Answer questions about purchases, orders, inventory, and upcoming events
* Support our customers proactively, utilizing internal and external technology to manage order fulfillment
* Be a team player and contribute to culture and growth
* Create memorable experiences with customers who share our love for live events
How Your Role Contributes to the Success of arenaflex:
* Deliver exceptional customer service, ensuring that our fans have an unforgettable experience with arenaflex
* Utilize internal and external technology to manage order fulfillment, ensuring seamless customer experiences
* Collaborate with our team to drive business growth and improve customer satisfaction
* Contribute to the development of our customer experience strategies and initiatives
* Participate in ongoing training and development to enhance your skills and knowledge
Career Growth Opportunities and Learning Benefits:
* Complete new hire orientation, gaining the resources you need to be successful
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
* Acclimate to team and company norms, business objectives, and arenaflex values
* Gain access to and familiarize yourself with our accounts and internal systems
* Shadow teammates and document what you've learned from observing and listening to their emails and calls
Schedule:
* 1:30pm-10:00pm Thursday/Friday off
* 1:30pm-10:00pm Monday/Tuesday off
* Hybrid schedule with 3 days in office and 2 days remote
Compensation and Benefits:
* $40,000 base salary with bi-annual bonuses and equity
* Training is fully paid
* Competitive compensation package, including bonus incentives and equity
* FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
* Hybrid working model and a variety of additional workplace perks
What You'll Bring:
* 1-2 years of customer service experience via phone, email, and live chat
* Team player mentality and drive to contribute to culture and growth
* Sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
How to Apply:
If you're passionate about live events and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of creating unforgettable experiences for our customers.
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Join Our Team at arenaflex
At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading ticket marketplace, we're dedicated to providing exceptional service and support to our fans.
Key Responsibilities:
- Handle customer contacts, promptly and professionally, via phone, email, and live chat
- Answer questions about purchases, orders, inventory, and upcoming events
- Support our customers proactively, utilizing internal and external technology to manage order fulfillment
- Be a team player and contribute to culture and growth
- Create memorable experiences with customers who share our love for live events
Career Growth Opportunities and Learning Benefits:
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and arenaflex values
- Gain access to and familiarize yourself with our accounts and internal systems
- Shadow teammates and document what you've learned from observing and listening to their emails and calls
What You'll Bring:
- 1-2 years of customer service experience via phone, email, and live chat
- Team player mentality and drive to contribute to culture and growth
- Sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
How to Apply:
If you're passionate about live events and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of creating unforgettable experiences for our customers.
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