Experienced Customer Service Representative - Work From Home in Nebraska
At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and as the industry rapidly evolves, we're seeking forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.
About arenaflex
arenaflex is a leading health insurance provider in Nebraska, dedicated to supporting our customers and the Nebraska community at large. With over 80 years of experience behind us, we're continuously innovating to drive health care forward while meeting the needs of our members and state. Our goal is to add more good, healthy years to people's lives by providing exceptional service and support.
Job Summary
As a Customer Service Representative at arenaflex, you'll be the primary customer interface for inquiries, handling incoming phone calls and providing expert guidance to navigate the challenging world of insurance. You'll be responsible for researching customer information, resolving customer issues, and elevating sensitive requests when necessary. You'll also be accountable for staying current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability.
Key Responsibilities
* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail
- Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
- Elevates sensitive customer requests when necessary
- Complies with State and Federal regulations and mandates, which are continually changing
- Takes initiative to stay current on policies and procedures required to support the customer and ensure compliance
- Remains current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability
Requirements
* High School Diploma or Equivalent
- Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
- Availability for training 9-12 weeks in length
- Reliable internet service provider and dedicated, distraction-free workplace
Preferred Qualifications
* Basic medical/dental terminology and contract interpretation
- Experience working in a dynamic environment with changing policies and procedures
What We Offer
* Competitive salary: $39,520 annually
- Comprehensive benefits package, including health benefits effective the 1st of the month following start date
- Full-time (40 hours per week) position with flexible scheduling
- 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone), Monday to Friday
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Culture
At arenaflex, we value diversity of experience, perspective, and background, which leads to a better workplace for our employees and a better product for our customers and members. We're committed to creating a culture that's inclusive, supportive, and empowering. Our team is passionate about helping people along their health journeys, and we invite you to join us in making a difference for our customers and the greater Nebraska community.
How to Apply
If you're passionate about providing exceptional customer service and making a difference in the lives of our members, we invite you to apply for this exciting opportunity. Please visit our website at NebraskaBlue.com/Careers to learn more about what makes arenaflex an exceptional place to work. We look forward to reviewing your application! Apply Job! Apply for this job