Experienced Customer Service Representative - Utilities Account 100% Remote/Hybrid Opportunity in St. Louis, Missouri

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative on our Utilities Account team, you'll play a vital role in providing top-notch support to our customers via phone, email, chat, and correspondence. If you're passionate about building strong relationships, resolving complex issues, and making a positive impact, we want to hear from you!

About arenaflex

arenaflex is a leading provider of outsourced business processing solutions, serving a diverse portfolio of commercial and government clients. Our mission is to empower our employees to reach new heights while delivering outstanding results for our clients. We're committed to fostering a collaborative, inclusive culture that values innovation, creativity, and continuous learning.

Join Our Team Today!

We're seeking highly motivated and customer-focused individuals to join our Utilities Account team as Customer Service Representatives. As a key member of our team, you'll have the opportunity to:

• Deliver exceptional customer service and create sustainable value for our clients
• Handle a high volume of customer inquiries and resolve complex issues in a timely and professional manner
• Develop strong relationships with customers through active listening, empathy, and effective communication
• Collaborate with internal stakeholders to identify solutions and implement process improvements
• Stay up-to-date with industry trends and best practices to continuously improve our services

Responsibilities:

* Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for

• Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
• Discover solutions using tools and resources to help meet the customer's needs
• Empathize and resolve concerns to simplify the customer's experience
• Navigate through multiple computer applications with speed and accuracy

Hybrid Work at Home Requirements:

* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)

• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

Additional Requirements:

* 18+ Years & High School diploma or its equivalent

• Minimum of 1 year of customer service call center experience
• Self-driven and able to focus on the same task/objective for long periods of time
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency & overall technical knowledge
• Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
• Professional positive attitude & courteous telephone etiquette
• Customer-focused personality and the motivation to achieve goals
• Must pass background check including credit review and assessments in training

Benefits & Perks:

* Hybrid Work Onsite - 2350 Market St in St. Louis Missouri

• Pay is $16.50 per hour + performance-based incentives
• Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
• Free secure and gated parking
• Access up to 50% of your pay immediately after your shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Training
• Hybrid Work Environment
• Opportunity for Professional Development

About arenaflex

arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.

arenaflex is an Equal Opportunity Employer

arenaflex considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

How to Apply

To apply for this exciting opportunity, please visit our website and submit your application. arenaflex recruiting correspondence will always come from a talent acquisition representative with an official email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to our HR department. Apply Job! Apply for this job