Analyst, Professional Services
Gong is a company that leverages AI to enhance revenue teams' performance. As a Business Analyst on the Professional Services team, you will manage customer programs, uncover insights, and facilitate project delivery while thriving in a dynamic, customer-facing environment.
Responsibilities
- Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity
- Forecast work and allocate program resources with customer buy-in
- Ensure program deliverables meet the highest quality standards
- Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization
- Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology
- Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches
- Provide regular communications (verbal and written) to executive leadership, project teams, and customers
- Identify, document, and proactively mitigate program risks
- Ideate and develop new program deliverables that elevate the team process through measurable outcomes
- Contribute to practice development initiatives
Skills
- Bachelor's degree in Business, Economics, Analytics, or a related field (or equivalent experience)
- Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets
- Exposure to or experience with project management methodologies (school, internships, or work experience)
- Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies
- A curious mindset, strong attention to detail, and a passion for solving problems with data
- Excellent communication, interpersonal skills, and eloquent writing skills
- Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support
- Willingness to travel
Benefits
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
Company Overview
Company H1B Sponsorship