Experienced Student Success Coach – Remote Customer Service Representative
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role as an Experienced Student Success Coach.
About arenaflex
arenaflex is a leading organization dedicated to empowering individuals to achieve their academic and professional goals. Our mission is to provide a supportive and inclusive environment that fosters growth, learning, and success. We're passionate about making a positive impact on the lives of our students, and we're looking for talented individuals like you to join our team.
The Role
As an Experienced Student Success Coach, you'll play a vital role in helping students achieve academic success. You'll be the mentor who inspires students to strive for excellence, overcome challenges, and develop the skills to become lifelong learners. You'll work with each student throughout their learning experience, providing guidance, support, and encouragement to help them reach their full potential.
Key Responsibilities
* Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments.
What We're Looking For
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
What We Offer
* Salary Range between $23 and $24 per hour
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
- Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
- Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Work Environment and Culture
* Work from the comfort of your own home office, with a flexible schedule that allows you to balance your work and personal life.
- Collaborate with a talented team of professionals who share your passion for making a difference in the lives of our students.
- Enjoy a dynamic and supportive work environment that encourages growth, learning, and innovation.
Schedule
* 8 hour shift
- Monday-Thursday: 8am to 7pm CDT
- Friday & Saturday: 8am to 5pm CDT
- We hire people from all time zones that have availability during our hours of operation, in support of our students.
How to Apply
If you're passionate about making a difference in the lives of our students and are looking for a rewarding career opportunity, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.
Contact Information
For more information about this role or to discuss your qualifications, please contact our recruitment team at [arenaflex recruitment email]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Note
arenaflex is a leading organization dedicated to empowering individuals to achieve their academic and professional goals. Our mission is to provide a supportive and inclusive environment that fosters growth, learning, and success. We're passionate about making a positive impact on the lives of our students, and we're looking for talented individuals like you to join our team. Apply for this job