Experienced Licensed Pharmacy Technician & Customer Relations Call Center Agent – Work From Home (Nationwide)
Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where every moment counts? If so, we invite you to join arenaflex, a leading healthcare company dedicated to transforming the way we deliver care. As a Licensed Pharmacy Technician & Customer Relations Call Center Agent, you will play a vital role in supporting our customers and driving our mission to make healthcare more personal, convenient, and affordable.
About arenaflex
At arenaflex, we're committed to putting our heart into every moment of our customers' health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We believe that how we deliver our services is just as important as what we deliver. That's why we've developed our Heart At Work Behaviors, which empower our employees to transform our culture and accelerate innovation.
Job Summary
We're seeking a highly skilled Licensed Pharmacy Technician & Customer Relations Call Center Agent to join our team. As a remote worker, you'll have the flexibility to work from home in select states, including Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont. In this role, you'll provide exceptional customer service to pharmacy customers, responding to calls, emails, and letters in a manner that reflects our company's purpose and values.
Responsibilities
* Respond to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company's purpose and values
- Serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers
- Utilize excellent communication skills to review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications
- Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
- Provide customer service that upholds our goals of delivery through the execution of our Heart At Work Behaviors
Key Skills and Qualifications
* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance
- Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date
- 1+ years of experience in a Customer Service environment
- Proficient to advanced PC skills, including MS Windows-based applications
- Excellent communication and collaboration skills
- Ability to work in a fast-paced, dynamic environment
Preferred Qualifications
* Call Center experience with a focus on excellence in service delivery
- Bilingual Spanish
Education
* Verifiable High School diploma, GED, or equivalent experience
Compensation and Benefits
* Starting pay rate: $17.00 per hour
- Pay range: $17.00 - $31.30
- Comprehensive benefits package, including medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Well-being programs, education assistance, and free development courses
- CVS store discount and discount programs with participating partners
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing opportunities for growth and development. As a Licensed Pharmacy Technician & Customer Relations Call Center Agent, you'll have the chance to:
- Work from home in select states, with the flexibility to balance your work and personal life
- Develop your skills and expertise in a dynamic, fast-paced environment
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service
- Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
- Participate in ongoing training and development opportunities to enhance your skills and career prospects
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application. Apply Now!
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates with arrest or conviction records, in accordance with all federal, state, and local laws. Apply for this job