Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex

At arenaflex, we're passionate about delivering comfort and peace of mind to our customers through exceptional indoor heating and air conditioning solutions. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we've grown from a small family-owned service business to a trusted name in the industry since our founding in 1979. Our commitment to customer satisfaction, quality service, and community involvement has earned us a reputation for excellence, and we're now seeking a skilled Customer Service Representative/Dispatcher to join our team.

Job Role:

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless communication between our customers and technicians. Your primary responsibilities will include:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database with accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Routing technicians based on location to ensure efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with other departments to resolve customer issues and concerns

Schedule:

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following arrangements:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday to Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break), excluding Wednesdays

Qualifications:

To succeed in this role, you'll need:

• Previous call center experience, with at least one year of experience in a similar position
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes and work independently
• Familiarity with major cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to enter information into our customer database (Service Titan) with precision and efficiency

Remote Work Requirements:

As a remote worker, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

Benefits and Culture:

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits package includes:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with matching contributions
• 7 paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional development through periodic classes

Why Join arenaflex?

As a valued member of our team, you'll enjoy:

• A dynamic and supportive work environment that encourages collaboration and growth
• Opportunities to develop your skills and expertise in customer service and dispatching
• A competitive salary and benefits package that reflects our commitment to your well-being
• The chance to work with a leading company in the HVAC and Plumbing industry, with a reputation for excellence and customer satisfaction

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job