Experienced Brand Engagement Center Advocate (Customer Relations Representative) – Toyota Mobility Solutions
As a highly motivated and qualified Brand Engagement Center Advocate at arenaflex, you will play a vital role in delivering exceptional customer experiences and driving business growth. Our world-class contact center is the heartbeat of arenaflex's customer relations, and we're seeking a talented individual to. If you're passionate about building strong relationships, resolving complex issues, and driving customer satisfaction, we want to hear from you. About arenaflex arenaflex is a leading innovator in the mobility industry, dedicated to enhancing lives and delighting our customers through high-quality solutions. As one of the world's most admired brands, we're committed to growth, innovation, and customer satisfaction. Our collaborative and respectful work environment is built on teamwork, flexibility, and respect, making us an ideal place for diverse, talented individuals to grow and thrive. Job Summary As a Brand Engagement Center Advocate, you will be the primary point of contact for Toyota and Lexus owners, dealerships, and field/area offices, handling inquiries and complaints to positively impact owner satisfaction and retention. This role requires excellent communication skills, product knowledge, and a passion for delivering exceptional customer experiences. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
Key Responsibilities
- Direct interface with Toyota and Lexus guests via phone calls, emails, social media, and chats to respond to inquiries and resolve complaints
- Analyze guest concerns and handle them accordingly, taking ownership of incoming communication and investigating and resolving various questions and concerns
- Combine active listening with proactive decision-making skills to benefit Toyota and Lexus guests, utilizing multiple software applications and online resources to identify opportunities to improve the guest experience
- Support in-vehicle technology and apps, assisting guests with setting up and troubleshooting their multi-media products, phone pairing, and navigation
- High emotional intelligence to effectively support low-effort guest experiences and maintain a positive attitude in a fast-paced, dynamic environment
- Opportunity to transition to guest interactions via letters, emails, social media, and/or chats based on performance and business need What You Bring
- High School Diploma or equivalent
- Customer service experience in a fast-paced customer-facing or phone environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Added bonus if you have a Bachelor's degree or higher
- Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
- Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
- Familiarity with social media
- Thrive in a fast-paced, dynamic environment
- Proficiency in bolthires Office (Excel, PowerPoint, Word) What We Bring
- 12 weeks of in-office paid training at our Plano Headquarters
- Starting salary of $54,500, with benefits effective on day one
- Hybrid (Home/Onsite) schedule following training, with a requirement to be in the office approximately 4 times per month
- Opportunity to transition to guest interactions via letters, emails, social media, and/or chats based on performance and business need
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Vehicle purchase & lease programs
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools, and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Belonging at arenaflex
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. arenaflex is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do, and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Career Possibilities arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative. Together, we're empowered to forge our own paths – to be agile, curious, and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications further. For more such jobs please click here! Apply tot his job Apply To this Job