Manager Assistant - Enterprise Communications and Marketing Technology

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The US Consumer Services & Digital Technology (USCDT) team is at the forefront of innovation, bringing together foundational strategic capabilities in digital experience engineering, AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation. This is grounded in a data technology model that prioritizes data governance and management. Within USCDT, the Enterprise Communications and Marketing Technology (ECMT) team focuses on developing cutting-edge omni-channel communications, global brand management, and marketing and advertising technology to expand customer engagement and drive business growth. The team plays a critical role in building both customer-facing and core technical capabilities that cut across business lines and customer segments. Manager Assistant, Technology will report into the Vice President – Enterprise Communications and Marketing Technology and be a key member of the USCDT chief-of-staff group. This person will play a meaningful role in supporting ECMT - a team of 300+ global colleagues - and the USCDT Organization by contributing to overall technology and business planning, provide strategic planning and influence key decisions by supporting strategy and vision, providing recommendations for areas of improvement, driving culture and innovation, and managing key activities to support the team day to day. In this role, the Manager Assistant will act as an advisor and key consultant to the Vice President and will work with partners across Technology, Product and Business Units. · This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across the Technology, Product and Business organizations, and collaborate with key Engineering leaders and other partner teams to drive strategic initiatives, and define clear goals and success criteria.

Responsibilities

• Provide strategic, analytical and decision support on a wide range of complex technology and business issues and initiatives, and will be required to:
• Support the Vice President, Technology in preparing communications and materials for high exposure strategic technology reviews/presentations to senior leaders and external audiences.
• Lead the development and execution of internal communications on behalf of the Vice President for key events, technology updates and other deliverables, including accountability for coordinating Town Halls and Business Unit Reviews.
• Lead the development and execution of strategies and initiatives to drive Colleague Engagement.
• Support planning and operations (e.g. annual budget and investment planning, risk and finance reviews, weekly staff meetings, goal setting and performance review cycles).
• Coordinate hiring plans to grow our workforce talent across teams and locations according to organizational strategy.
• Manage operations with key vendors, including finance, business reviews, and contractor support.
• Build strong working relationships across the USCDT organization and key partners to enhance collaboration and problem solving, and to generate solutions to deliver results.

Requirements

• The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited mentorship.
• Proactive, flexible, highly organized, and eager to take full ownership of their work and do whatever it takes..
• Upbeat, curious, self-motivated, and able to work well under pressure and in an unstructured environment.
• High level of integrity and the ability to handle sensitive issues with complete confidentiality.
• Ability to prioritize tasks and projects simultaneously, with great follow-up and attention to detail, and work well in a fast paced and dynamic environment.
• Outstanding project management and organizational skills.
• Outstanding written and verbal communication skills with a strong executive presence.
• Demonstrated relationship leadership skills with proven track record of influencing without authority.
• Prior experience in Technology, Product, Marketing, or Portfolio related team is preferred
• 5-7 years of relevant work experience

Nice-to-haves

• a background in consulting

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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