Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex

Join arenaflex, a global leader in customer experience solutions, and ignite your career in a dynamic and supportive environment. At arenaflex, we're passionate about making a difference in people's lives by delivering exceptional customer experiences. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our team, bringing humanity to business and making a positive impact on our customers' lives.

About arenaflex

arenaflex is a renowned company that has been helping businesses build engaged, pleased, and profitable customer experiences since 1982. We're proud to be a global leader in customer experience solutions, working with many of the world's leading iconic and hypergrowth brands. Our mission is to make customers happy, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.

Our Culture

Our culture is built on the principles of empathy, compassion, and understanding. We believe that every individual has a unique perspective and contribution to make, and we strive to create an environment where everyone feels valued, respected, and empowered to be their authentic selves. Our Great Place to Work certification in the United States is a testament to our commitment to creating a positive and inclusive work environment.

What You'll Be Doing

As a Healthcare Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner. You'll be the face of arenaflex, and your passion, product knowledge, and compassion will make all the difference in our customers' experiences.

A Typical Day

* Bring your passion and strong product knowledge to recommend upgrades to our customers' health plans

• Conduct research and make outbound calls to provide answers to customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
• Collaborate with our team to resolve customer issues and provide exceptional service

What You Bring to the Role

* 6 months or more of customer service experience

• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible headset)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $16 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Career Growth Opportunities

At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. We know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our global team. You'll be part of a dynamic and inclusive community that values diversity, equity, and inclusion.

How to Apply

If you're passionate about making a difference in people's lives and want to join a dynamic and supportive team, apply now! Visit our website to learn more about this opportunity and to submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.

Location

Primary Location: US-CO-Englewood

Job Type

Customer Care Representative

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