Experienced Healthcare Customer Service Representative - Remote USA
Join arenaflex, a global leader in customer experience and technology, as we revolutionize the way companies interact with their customers. As a Healthcare Customer Service Representative working remotely, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a real difference in people's lives.
About arenaflex
arenaflex is a company that's passionate about making customers happy. Since our inception in 1982, we've helped some of the world's leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. With a global presence and a diverse team of talented individuals, we're committed to delivering exceptional customer experiences that start with you.
Our Culture
At arenaflex, we believe that our employees are the heart of our organization. We're proud to be a Great Place to Work certified company, and we're committed to creating a culture that's inclusive, supportive, and empowering. Our team is made up of curious lifelong learners who are guided by our company values and are passionate about making a difference in the world.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a headset that's compatible with our system)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a Healthcare Customer Service Representative at arenaflex, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page at https://www.hellottecbenefits.com for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Team
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our team is made up of talented individuals who are passionate about making a difference in the world.
Why Join arenaflex?
* We're a global company with a diverse team of talented individuals
- We're committed to creating a culture that's inclusive, supportive, and empowering
- We offer a range of benefits and perks that support your career and personal growth
- We're passionate about making customers happy and delivering exceptional customer experiences
How to Apply
If you're passionate about making a difference in people's lives and delivering exceptional customer experiences, we want to hear from you. Apply now to join our team as a Healthcare Customer Service Representative and start your journey with arenaflex.
Equal Opportunity Employer
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
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