Technical Account Specialist - San Jose/Santa Clara

Solenis is a leading global provider of water and hygiene solutions, and they are seeking a Technical Account Specialist for Diversey. This role involves managing businesses within the assigned territory, ensuring customer satisfaction with cleaning and sanitation programs, and maintaining chemical dispensing platforms and dish machines at customer sites.

Responsibilities

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program
• Establish excellent relationships at all customer organization levels (end users /supervisors/managers)
• Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department
• Install equipment following Standard Operating Procedures
• Conduct routine visits, maintaining existing customer equipment in working conditions
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information
• Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance
• Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction
• Diagnose and resolve technical problems and/or conditions
• Manage adequate inventory levels in company vehicle and storage units
• Repair leased dish machines and equipment following priorities and in accordance with the service level agreement
• Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager
• Complete paid annual training program and mandatory safety training

Skills

• High School diploma or equivalent required
• 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses
• Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays
• Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps
• Possess a valid US Driver's License with a good driving record and the ability to drive for extended periods
• Physical Requirements: moving objects up to 50 lbs and executing precise work in limited spaces, including effective use of power tools in limited spaces
• Plumbing and electrical skills
• Must have a professional attitude and be self-motivated/directed
• Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills
• Ability to work cross-functionally to achieve company goals
• Experience with Salesforce (FSL)

Benefits

• Medical, dental and vision benefits available day one.
• 401(k) with matching.
• Paid time off plus holidays.
• Learning and development opportunities.
• Wellness programs.

Company Overview

Company H1B Sponsorship