[Remote] Arbitration & Mediation Case Filing Specialist

Note: The job is a remote job and is open to candidates in USA. The American Arbitration Association (AAA) is a recognized nonprofit organization that leads arbitration and mediation across diverse industries. They are seeking a highly organized and detail-oriented Case Filing Specialist to support the intake of arbitration and mediation case filings, ensuring compliance with policies and assisting with client inquiries.

Responsibilities

• Review new case filings to ensure compliance with AAA policies, due process protocols, and documentation standards
• Accurately input case information into our case management system, scan and index documents, and verify data with colleagues and case owners
• Respond to filer inquiries, resolve incomplete submissions, and communicate AAA procedures clearly and professionally
• Create and maintain customer accounts, ensure confidentiality of case data, and escalate complex issues to management
• Assist with research and data maintenance projects, while participating in team meetings and training sessions to support continuous improvement

Skills

• Associate's degree in Business Administration, Legal Studies, or a related field, or equivalent experience
• 0–2 years of administrative experience in a client-focused corporate or legal environment
• Proficiency in Microsoft Outlook, Word, Excel, and the ability to learn case management systems
• Excellent attention to detail, organizational skills, and time management
• Strong verbal and written communication skills to support both client and internal interactions
• Ability to handle confidential information with discretion and adhere to data security protocols

Benefits

• Medical
• Dental
• Orthodontia
• Vision coverage
• A student loan repayment program
• A 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off

Company Overview