Commercial Product Manager II (Hybrid)
First Citizens Bank is seeking a Commercial Product Manager II to support the design, development, and delivery of digital solutions for commercial lending. The role involves collaborating with various teams to translate business needs into actionable requirements and manage the product backlog for timely delivery of features.
Responsibilities
- Contribute to the design and delivery of product features and/or program management routines
- Document requirements, processes, controls, risks, and business objectives with support from senior PMs
- Demonstrate end-to-end thinking and awareness of upstream/downstream impacts
- Manage and prioritize backlog, maintain roadmap, and communicate status and risks across the enterprise
- Support goals definition in a clear, actionable format and lead technical teams through execution using Agile practices. Experience with nCino is required
- Partner with engineering, design, risk, compliance, and credit teams to ensure alignment between product strategy and business needs
- Foster strong relationships to ensure smooth delivery
- Collaborate effectively across time zones and functional teams to maintain momentum and alignment
- Engage users and stakeholders to identify and prioritize product features and improvements
- Conduct user research, journey mapping, and workflow analysis to clarify problem statements and define solution requirements
- Draft user stories and acceptance criteria aligned to business goals
- Develop a foundational understanding of commercial banking regulations and internal compliance standards
- Ensure compliance requirements are considered throughout the product lifecycle and documented accordingly
- Contribute to the development and maintenance of product roadmaps
- Support program management routines including backlog refinement, sprint planning, and post-release validation
- Help define and track success metrics to evaluate product outcomes and business impact
Skills
- Bachelor's Degree and 1 years of experience in commercial lending
- High School Diploma or GED and 5 years of experience in commercial lending
- Experience with nCino is required
- Agile methodologies
- Change management
- Financial analysis
- Jira/Confluence/Office suite - Intermediate
- Project delivery
- Root cause analysis
- Stakeholder management
- Technical writing - Write user stories, epics, features, etc
Benefits
- Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company Overview
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