[Remote] Inbound Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. First American is a company that has been dedicated to its people since 1889, offering a wide range of home warranty products and services. The Inside Sales Representative will primarily answer inbound calls from customers, providing assistance and opportunities to sell and upsell home warranty services while ensuring accurate documentation of interactions.

Responsibilities

• Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers
• Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required
• Process Real Estate Applications/contracts
• Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates
• Process auto-renewal preventions
• Process and send Real Estate invoices as required
• Process seller’s coverage cancelation/Overcome cancelation requests
• Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction
• Consistently perform compliant wrap-ups
• Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements
• Keep abreast of industry, contract coverage and limits, process and procedures

Skills

• High School Diploma or equivalent
• 1-3 years inbound call center sales experience
• Consistently meeting department minimum expectations
• Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
• Excellent customer service skills
• Excellent oral, written communication and listening skills
• Ability to clearly and effectively communicate to both external and internal customers
• Excellent organizational skills (Multi-tasking, prioritizing and follow up)
• Demonstration of teamwork skills and initiative required
• Ability to work under pressure and remain flexible to changing schedules and demands
• Ability to apply common sense, understanding and problem solving
• Type minimum of 45 words per minute
• Working knowledge of Windows and Microsoft Office
• Basic math skills required
• Knowledge of the real estate or mortgage industry helpful

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

Company Overview