[Remote] Customer Care Representative

Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company dedicated to making a difference by providing excellent service beyond coverages. As a Customer Care Representative on the Employee Benefits team, you will assist customers with disability and leave management claims, ensuring they receive the support they need to rebuild their lives after unexpected events.

Responsibilities

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service
• Promote digital self service capabilities
• Utilize multiple computer applications to accurately document claim information
• Have a dedicated workspace free from distractions during work and training hours.​
• Required to commit to the training and work schedule​
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand

Skills

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
• Ability to work in a fast-paced complex environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required
• Spanish bilingual a plus

Benefits

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K

Company Overview