Support Specialist I

EMS Management & Consultants, Inc. is seeking a Support Services Specialist I to provide administrative and operational support in alignment with company policies. This role involves managing incoming communications, processing patient care reports, and executing tasks related to electronic billing, ensuring efficient business operations.

Responsibilities

• Receive, sort, and distribute incoming mail and faxes to appropriate departments
• Log and process incoming patient care reports
• Assemble insurance claim forms with required documentation, such as patient care reports or explanations of benefits
• Prepare outgoing mail, including labeling, enveloping, and metering
• Scan and upload documents into the imaging system for recordkeeping or further processing
• Weekly faxing of Hospital Face Sheet requests and follow-ups with hospitals to obtain medical records contact information
• Stamp and audit payments prior to deposit to verify accuracy and payee details
• Prepare and tally daily cash batches
• Retrieve patient demographic data from hospital systems
• Provide coverage and support for front desk functions as needed
• Process, log, and upload Survey Letters to InfoSend
• Handle legal records requests in compliance with applicable procedures
• Execute tasks related to electronic billing, including creation, logging, uploading/downloading, and batch confirmation tracking
• Adhere to all EMS|MC policies and procedures
• Perform other duties as assigned

Skills

• High school diploma or GED
• Basic knowledge of office equipment and programs (fax, phone, email)
• Working knowledge of Microsoft Office Suite (Word, Excel)
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients
• Proficiency in computer applications including Excel, Word, Outlook, PowerPoint, and Open Office
• Strong problem-solving skills with the ability to work independently
• Excellent verbal and written communication skills, including professional phone etiquette
• Strong organizational skills with the ability to prioritize multiple tasks under pressure
• Organized individual who can manage multiple projects under pressure

Benefits

• Discretionary bonus plan
• Comprehensive benefit package
• Retirement plan
• Health coverage
• Paid time off

Company Overview