Revenue Specialist I, ROPS
DaVita Kidney Care is seeking a highly motivated and detail-oriented professional to join their team as a Revenue Specialist I. In this role, you will be responsible for ensuring the successful onboarding and development of Registration Teammates while maintaining high standards of patient and partner service.
Responsibilities
- Delivers informal and formal learning solutions in a manner that is both engaging and effective
- Prepares for and conducts training sessions using various learning methodologies and formats (including in-person, virtual, and self-paced)
- Encourages participation and builds learner motivation
- Actively demonstrates WECARE behaviors
- Adapts to differences in communication and learning styles
- Delivers constructive feedback and coaching sessions with teammates to support professional growth and improve role performance
- Participates in training projects and activities, using learning metrics and analytics to measure the impact
- Collaborates with leadership, program sponsors, Quality Oversight and other resources
- Assists in analyzing and interpreting audit data to identify trends and opportunities
- Utilizes the ONEReg audit tool to conduct thorough audits of Track teammates' work to ensure accuracy and adherence to processes
- Maintains accurate detailed record of audits and coaching sessions
- Assists in the design and development of informal and formal learning solutions using a variety of methods under the direct guidance of the Supervisor or Instructional Designer
- Maintains and develops new instructional training material
- Assists in the development of targeted workshops
- Coordinates BDP updates and develops new processes based on team opportunities or industry changes
- Assists with onboarding activities for TMs joining the Village/Team
- Reviews new hire lists and coordinates onboarding and learning advisor activities
- Updates dashboards, calendars, new hire lists and TM trackers for their respective areas of responsibility
Skills
- Minimum of One (1) year of Registration/Insurance Verification experience
- Strong knowledge of internal Registration processes/BDPs and DaVita Policies and Procedures
- Effective training and presentation skills
- Passion for training and people development
- Effective planning and time management skills
- Independent judgement and decision-making skills
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent interpersonal skills
- Strong written and verbal communication skills
- Ability to maintain confidentiality and discretion regarding teammate performance
- Consistent, regular, punctual attendance as scheduled
- Experience in training, coaching, auditing or process development
- Knowledge or experience working with a variety of healthcare insurance payers
- Proficient in Microsoft SharePoint
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Company Overview