[Remote] Patient Account Specialist- Customer Support

Note: The job is a remote job and is open to candidates in USA. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. They are seeking a Remote Patient Account Specialist to assist patients with billing and insurance inquiries while providing excellent customer service in a high-volume call center environment.

Responsibilities

• Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions
• Escalate unresolved issues to the Accounts Receivable (AR) team
• Process payments and set up payment plans
• Communicate effectively to resolve billing concerns
• Build rapport by being courteous and friendly
• Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light
• Refer complex or difficult calls/situations to the team lead or manager
• Other duties and projects as assigned

Skills

• High School diploma or equivalent experience
• Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
• Exceptional communication skills, including oral, written and presentations abilities
• Strong active Listening, attention to detail, and capacity to multitask effectively
• Proven ability to identify and resolve problems in a timely manner
• Self-motivated with the ability to stay on task and participate in routine check-ins
• Must have a quiet, distraction-free workspace that meets HIPAA compliant standards
• Proficiency in Microsoft Office Suite or similar software applications
• High-volume call center experience and/or medical billing experience
• Healthcare industry experience

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

Company Overview