Vendor Marketplace Manager

About the Role

We’re hiring a remote Vendor Marketplace Manager to champion the vendor side of our marketplace end-to-end. This role is responsible for driving vendor acquisition, sales, renewals, and ongoing quality across our vendor ecosystem. You’ll have primary accountability for vendor growth KPIs and the day-to-day steward of vendor relationships, enablement, and performance. Most vendors discover us, evaluate the opportunity, and sign up directly through our website. This role exists to ensure that flow works exceptionally well, and to step in when vendors want guidance, clarity, or a higher-touch experience before going live. While this role does not initially have direct reports, it operates at a manager level, with full accountability for outcomes and close collaboration with Sales, Marketing, and the executive team. This is a high-impact role with direct influence on marketplace revenue and experience quality. This role reports to the Managing Director with direction and input from the CEO. What You’ll Do Vendor Acquisition (Marketing-Led Growth)

• Own vendor acquisition strategy across inbound and outbound channels.
• Optimize the vendor journey from first touch → self-serve signup → live listing.
• Partner with Marketing on vendor-facing messaging, content, and campaigns.
• Analyze funnel performance and identify conversion opportunities.

Vendor Onboarding & Enablement

• Ensure vendors can successfully self-serve onboarding with minimal friction.
• Own vendor onboarding resources, education, and success guidance.
• Step in for higher-touch conversations when vendors want to talk before going live.
• Continuously improve clarity, expectations, and vendor readiness.

Vendor Relationships & Quality Management

• Serve as the primary relationship owner for active vendors.
• Monitor vendor quality, responsiveness, and event outcomes.
• Proactively address quality issues, vendor risks, and experience gaps.
• Collect vendor feedback and partner internally to improve the platform.

Vendor Community & Retention

• Build and maintain a strong, engaged vendor community.
• Support long-term vendor retention and renewals.
• Encourage best practices and high-quality experiences across vendors.
• Identify opportunities to deepen vendor engagement over time.

Cross-Functional Collaboration & Reporting

• Work closely with Marketing, Sales, Operations, and Leadership.
• Own vendor marketplace KPIs and reporting.
• Share insights and recommendations to improve vendor growth and quality.
• Represent the vendor perspective in planning and decision-making.

KPIs You’ll Own Vendor Acquisition & Conversion

• Number of new vendor leads.
• Vendor signup conversion rate (lead → live vendor).
• Time from signup to live listing.

Vendor Growth & Retention

• Number of vendors activated.
• Number of vendors renewed.
• Vendor retention rate.

Vendor Quality & Experience

• Average team building score across vendors.
• NPS score for vendor-hosted events.
• Average response time to existing vendors.

(KPIs will evolve as the marketplace scales and matures.) Required Experience

• 4–7+ years experience in marketplaces, partnerships, account management, or B2B sales.
• Proven ability to own a funnel and hit growth targets.
• Strong relationship-building and negotiation skills.
• Comfortable working cross-functionally and with senior leadership.
• Highly organized, data-informed, and proactive.

Preferred Qualifications

• Startup or high-growth environment experience preferred.

Why Join Us

• High-ownership role with direct impact on revenue and marketplace quality.
• Opportunity to shape and scale a growing vendor ecosystem.
• Close collaboration with leadership and influence over strategy.

Requirements

• Authorized to work in the US.
• This position is remote. You must have regular and reliable access to high speed internet and a stable work environment.
• Available to work with team members across a range of time-zones, with a primary focus on U.S. Time Zones.

Compensation

• $80,000 annual salary + up to 10% annual performance-based bonus.

Benefits

• 100% work remotely.
• 100% Employer Paid Health Insurance for employee.
• 100% Employer Paid Dental Plan.
• 100% Employer Paid Vision Plan.
• 401K – 100% Employer match up to 1% of compensation.
• Parental Leave – Up to 6 weeks paid (30 days) based on length of employment.
• Over $2,000 annual spending account towards a healthy lifestyle, meals for meetings, coffee, etc.
• $50/month Internet Reimbursement ($600/yr).
• Tech package (new Apple computer and up to $350 funds for a home office upgrade).
• Additional benefits like FSA, HSA, Health Advocacy, Short Term and Long Term Disability Insurance, etc.
• 10 PTO days.
• 5 Sick days.
• 9.5 Company Holidays.
• Birthday off.

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