Family Care Authorization Coach

About the position DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are seeking an Authorization Coach (On-Call) to be responsible for all organ and tissue pre- and post- family approach activity to support coaching and debriefing. The Authorization Coach will guide services related to the Family Care Department. This position will foster, promote and sustain cross-departmental collaboration in support of optimal donation and family support outcomes. On-call duties are required. Prior OPO experience is required! This is a great opportunity to serve as a lifeline to those on the transplant waiting list! The Authorization Coach position is a remote position, however, travel for in-person meetings and trainings will be required. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Responsibilities

• Coaches frontline team members by providing consistent, evidenced based critical thinking and decision support while considering appropriate resource management decisions. Provides thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
• Problem solves with Family Services team members. Advises staff when working through operational challenges by providing mentoring, talking points, coaching and on-site support. Communicates deviations from standard behavior and/or practices to appropriate manager for follow-up. Assists with training, development, and educational initiatives.
• Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
• Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
• Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity review process. Assists with data collection, analysis, and shares best-practices for presentation and education during Case Review Meetings.
• Closely monitor both organizational and team member authorization rates and identify both trends and opportunities for improvement needs. Collaborate with Family Care leadership for training and development needs of staff.
• Assists with search efforts to identify legal next of kin (LNOK), verifying donor registries, and obtaining authorization for donation. Escalates to senior leadership when UAGA challenges arise.
• Perform other duties as assigned.

Requirements

• Prior OPO experience required.
• Excellent communication and public speaking skills required.
• Ability to attend and contribute to family services staff trainings and/or DCIDS organization wide meetings as needed
• Proficient in MS Office, Word, Excel, Power Point.
• New employees must have their first dose of the COVID-19 vaccine by their potential start date and be able to supply proof of vaccination.

Nice-to-haves

• Bachelor’s degree is preferred in Nursing, Counseling, Ministry, Social Work or Psychology - or equivalent experience working with families in crisis
• Experience with Dual Advocacy and Gift of Life family approach theory preferred

Benefits

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

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