Experienced Investigation Specialist – Fulfillment by arenaflex Support Operations

At arenaflex, we're revolutionizing the way people shop and live. Our Fulfillment by arenaflex (FBA) business is a game-changer in the world of e-commerce, providing a low-cost alternative for sellers to grow their businesses and reach customers worldwide. As an Investigation Specialist on our Support Operations team, you'll play a critical role in ensuring that sellers receive consistent and fair evaluations of their inquiries, helping to build trust and drive growth in the arenaflex ecosystem.

About arenaflex

arenaflex is a global leader in e-commerce, with a mission to be Earth's most customer-centric company. We're committed to innovation, customer obsession, and long-term thinking. Our Fulfillment by arenaflex business is a key part of this strategy, leveraging our scale and supply chain to provide fast, reliable, and cost-effective fulfillment services to sellers and customers around the world.

Job Summary

We're seeking highly motivated and detail-oriented Investigation Specialists to join our Fulfillment by arenaflex Support Operations team in Bratislava, Slovakia. As an Investigation Specialist, you'll be responsible for running investigations and manual research on reimbursement requests related to losses occurred during FBA processes, analyzing data, and applying critical thinking to make judgment. You'll also communicate effectively with sellers and internal teams, escalating issues when necessary and identifying process improvement opportunities.

Key Responsibilities

* Run investigations and manual research on reimbursement requests related to losses occurred during FBA processes, following Standard Operating Procedures (SOPs) to determine accurate seller-facing decisions.

• Leverage operational tools to deep dive and demonstrate expertise in handling end-to-end processes and related tools.
• Communicate effectively with sellers and internal teams, sharing outcomes of investigations via email or ticketing systems (no phone calls).
• Analyze data and apply critical thinking to make judgments, using SQL queries as needed.
• Escalate issues when actions deviate from defined SOPs.
• Identify process improvement opportunities (enhancements and pain points) at process/function level.
• Participate in testing new tools/processes and recommend improvements.

Success Metrics

Success as an Investigation Specialist is determined by achieving productivity, quality, accuracy, and utilization metrics. You'll be expected to meet or exceed these metrics, while also providing exceptional customer service and support to sellers.

Locations

We're open to hiring candidates to work out of one of the following locations:

• Bratislava, Slovakia (primary location)
• Barcelona, Spain
• Madrid, Spain

Basic Qualifications

* Fluent English and intermediate Spanish

• Experience with Microsoft Office, including Outlook, Word, and Excel
• Ability to relocate to Bratislava, Slovakia ( relocation incentive available)

Preferred Qualifications

* Excellent communication and comprehension skills

• Exceptional analytical and data gathering skills
• Experience in a production environment and proven track record of achieving productivity and quality targets
• Previous experience in a contact center environment
• Experience in problem solving, including the ability to recognize non-obvious patterns
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines
• Strong attention to detail and ability to work independently in a fast-paced and rapidly changing environment
• Demonstrated positive, results-oriented attitude
• Excellent team player capable of learning and sharing knowledge in a team environment

Benefits and Perks

* Competitive salary and benefits package

• Relocation incentive (1000€) for eligible candidates
• Opportunity to work with a global leader in e-commerce
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements (remote work options available)

Why Join arenaflex?

At arenaflex, we're passionate about innovation, customer obsession, and long-term thinking. We believe that our employees are our greatest asset, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. If you're a motivated and detail-oriented individual who is passionate about e-commerce and customer service, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this role, please visit our careers page and submit your application. We can't wait to hear from you! Apply Job! Apply for this job