[Remote] Project Manager (Customer Engagement Operations)

Note: The job is a remote job and is open to candidates in USA. Net2Source (N2S) is seeking a CE Ops Project/Program Manager to provide high-level operational, financial, and project management support across the U.S. Customer Engagement Operations function. This role involves managing end-to-end workflow execution for various operational processes, acting as a key liaison between multiple departments and external partners.

Responsibilities

• Manage CE Ops financial processes, including:
• Monthly accruals (2nd and 3rd month of each quarter)
• CE Ops monthly finance reporting
• Tracking vendor invoices and purchase order (PO) status
• Partnering with FP&A on financial submissions
• Submit Work Orders (WO) and Change Orders (CO) via CPAF (Commercial Project Approval Form) system
• Review and approve PO requests; ensure accuracy of GL codes, WBS codes, and cost centers
• Work closely with Procurement to secure PENs for engagements ?$250k
• Track PO lifecycle, initiate manual PO closures via SPARC when required
• Coordinate with IT for vendor data security assessments (PIAs, ITSAs)
• Manage the end-to-end Venue Review process for Speaker Programs, including:
• Reviewing and triaging new venue submissions via Smartsheet
• Applying compliance and business rule criteria
• Updating the Approved and Do-Not-Use venue lists
• Requesting updates in Centris and informing IQVIA of changes
• Utilize pre-defined communication templates to send venue approval/denial notifications to field teams
• Partner with Compliance to maintain business rule alignment
• Recommend improvements to streamline venue review workflows
• Support HCP contracting workflows (process management and contract execution steps)
• Manage advisory board financial reporting and accrual email submissions to FP&A
• Maintain trackers for Advisory Board and Consulting engagement financials
• Serve as a liaison between CE Ops, Contracts, Procurement, IT Security, FP&A, and extended commercial operations teams
• Collaborate with IT Security to obtain up-to-date ITSAs for vendors
• Communicate with IQVIA for program updates (venue changes, data sharing requirements, etc.)
• Ensure compliance across all CE Ops operational workflows
• Systems used include:
• CPAF (contract and work order submissions)
• SAP ERP (invoice approvals, PO tracking)
• Smartsheet (venue submission workflow)
• Centris (speaker program venue management)
• SPARC (manual PO closure)
• SharePoint (budget trackers, ITSAs, operations documents)

Skills

• 6+ years project or program management experience, preferably in commercial operations, medical operations, or compliance-heavy environments
• Strong experience with finance operations: POs, accruals, vendor management, contracting workflows
• Ability to manage multiple concurrent workflows in a fast-paced, highly cross-functional environment
• Exceptional attention to detail and documentation
• Strong communication skills; ability to write clear, professional, compliance-ready communications
• Proficiency in Smartsheet, SAP or similar ERP systems, and enterprise workflow tools
• Background working in pharmaceutical/biotech organizations
• Familiarity with speaker programs, HCP contracting, and compliance-driven processes
• Experience with IQVIA-driven reporting or field engagement data
• Understanding of data privacy/security assessment processes (PIAs, ITSAs)

Company Overview

• Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. It was founded in 2007, and is headquartered in Somerset, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://net2source.com.

Company H1B Sponsorship

• Net2Source (N2S) has a track record of offering H1B sponsorships, with 3 in 2025, 7 in 2024, 8 in 2022, 10 in 2021, 25 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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