Solutions Engineer
GumGum is a contextual-first technology leader transforming digital advertising with AI-powered solutions. The Ad Platform Solutions Engineer I acts as a pivotal technical problem solver, providing support to the Publisher Success team on technical issues and advocating for the technical needs of the Publisher team to Product/Engineering teams.
Responsibilities
- Provide support and advisement to the North America Publisher Success (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
- Provide pre-sale technical support to the North America Publisher Partnerships team
- Leading technical publisher calls for publisher onboarding and troubleshooting
- Advocate for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting
- Influence product decisions and priorities for the North America region by working with cross-functional stakeholders when needed
- Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue
- Develop best practice documentation and educational materials for the team
- Resolve discrepancies using data analysis and technical expertise
- Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication
Skills
- Bachelor's Degree or similar educational certification
- 1-2 years of experience in technical support and troubleshooting
- Experience working in AdTech industry strongly preferred
- Experience working for or with Supply Side Platforms (SSPs) is strong preferred
- Experience working in Connected TV (CTV) space preferred
- Experienced with Web Developer Tools
- Basic HTML, CSS, and JavaScript understanding
- Knowledge of ad servers/SSPs (Google Ad Manager, Magnite, Pubmatic)
- Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, Amazon TAM) and Header bidding (Prebid.js)
- Ability to explain technical concepts to non-technical audiences
- Excellent presentation skills and confidence when presenting to clients or an internal stakeholder
- Detail-oriented, solution-focused, resourceful, and independent
- Eagerly pursue new knowledge, solutions, and methods within their domain
- Experience working in AdTech industry strongly preferred
- Experience working for or with Supply Side Platforms (SSPs) is strong preferred
- Experience working in Connected TV (CTV) space preferred
Benefits
- Employer-matched 401(k) retirement plan
- Participation in a bonus, commission, or stock incentive program
Company Overview
Company H1B Sponsorship