Associate Financial Services Representative

Unum is a Fortune 500 company and leading provider of employee benefits, committed to helping employees thrive. They are seeking an Associate Financial Services Representative in the Financial Recovery Unit to communicate and manage overpayment claims, ensuring timely recovery in accordance with policy language.

Responsibilities

• Analyze content of claim file and obtain the necessary financial and benefit information (that may not be immediately apparent) from colleagues, customers, and external resources to determine appropriate course of action on each file
• Consistently communicates, handles overpayment calculations and manages a caseload of claims with limited complexity, demonstrating a solid technical ability necessary to administer overpayment claims across multiple products and system applications
• Negotiates and binds the Company with respect to decisions made regarding appropriateness of pursuing overpayments (generally lower amounts than the Financial Services Representative (FSR) role)
• Thoroughly and accurately documents and codes FRU actions in claim and legacy systems with supporting rationale for actions and next steps
• Secures a professional relationship with the claimant and/or employer, provides excellent customer service, demonstrates empathy, and remains open to new information. Provides prompt, accurate, and courteous responses to customers to promote the Unum brand
• Partners with Lead FSRs by reviewing team worklists to ensure workloads are appropriately assigned. Participates in special projects and other assignments as needed
• This position may also include some administrative duties in support of the team

Skills

• College degree preferred or equivalent work experience
• Demonstrates computer literacy and/or working knowledge of various claim systems (i.e., BAS, Colonial & NaviLink)
• Solid mathematical, oral, and written communication, and interpersonal skills
• Strong service and quality orientation
• Demonstrates efficiency in time management and ability to multi-task goals and priorities
• Ability to work with others in a highly collaborative team environment
• Self-motivated in a goal oriented environment
• Adaptable to change
• Ability to manage worklist effectively with quality while able to multi-task
• Solid negotiation skills
• Able to deal with conflict effectively and professionally

Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All the benefits listed above are subject to the terms of their individual Plans.

Company Overview