Client Services Specialist
Biodesix, Inc. is a leading diagnostic solutions company focused on improving clinical care and outcomes for patients. The Client Services Specialist role involves providing support to field-based Sales Consultants and facilitating communication between various stakeholders to ensure timely test results and professional client support.
Responsibilities
- Understand and put into practice established policies and procedures
- Drive test resolution through information gathering and collection of missing information
- Foster positive collaboration between SC’s and Client Services
- Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
- Assist sites with initial portal access and technical support
- Support onboarding efforts by assisting SC’s with identified challenges in the field
- Provide professional and positive support to internal and external clients during all phases of test management
- Impact revenue by obtaining missing insurance information, and medical records
- Develop and distribute standardized and ad-hoc reporting to SC
- Contribute to training of Client Service Specialist peers (Level I or II or III)
- Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered
Skills
- High School diploma
- Prior experience supporting a field-based sales team
- Experience in medical field to include front or back office, practice management, physician support staff or billing/coding experience
- Expert level knowledge of HIPPA and other laws governing PHI release
- Ability to appropriately communicate across all levels of the organization
- Proven experience with developing, fostering and leveraging customer relationships
- Ability to effectively manage ever-shifting priorities and requests from multiple sources
- Expertise in balancing client requests and procedural boundaries
- Communicate and coordinate with internal departments and Sales Leadership when required
- Strictly adhere to all standard operation procedures within Quality Management System
- Undergraduate Degree
- AAPC Certification in Medical Coding
- AAPC Coding Specialist or training highly preferred
Benefits
- Discretionary Bonus opportunity
- Comprehensive health coverage: Medical, Dental, and Vision
- Insurance: Short/Long Term Disability and Life Insurance
- Financial benefits: 401(k), Flex Spending Account
- 120 hours of annual vacation
- 72 hours of paid sick time off
- 11 paid holidays + 3 floating holidays
- Employee Assistance Program
- Voluntary Benefits
- Employee recognition program
Company Overview