Service Technician
Northland Communications Company is dedicated to investing in its employees and promoting a supportive culture. The Service Technician role involves delivering and maintaining high standards of products and services, including troubleshooting, site visits, and customer interactions.
Responsibilities
- Configure and maintain networking environments (TCP/IP, VLANs, DHCP, QoS, firewalls, POE, VOIP systems)
- Perform customer site surveys and equipment installs
- Troubleshoot technical issues and resolve escalated support tickets
- Collaborate with internal teams on provisioning and MAC work
- Help customers deploy software/apps to keep services running
- Maintain documentation and follow departmental SOPs
- Mentor and train other team members
- Lead complex incidents and escalations
- Update internal documentation, knowledge bases, and SOPs
- Influence process improvements across departments
Skills
- High school diploma or equivalent
- Solid experience with PC/network troubleshooting
- Working knowledge of CAT3/5/6 wiring & standards
- Excellent customer service and communication skills
- Valid driver's license + reliable transportation
- Associate degree or equivalent work experience
- Hands-on knowledge of VOIP systems, hosted phone platforms
- Familiarity with firewalls, network equipment, and telecom protocols
- Industry certs like A+, Network+, or Security+
Benefits
- Tech Variety: VOIP, firewalls, VLANs, fiber, and more
- Career Path: Grow into a Senior Technician
- Work That Matters: Real impact on customers, not just on ticket queues
- Hybrid Flexibility: Mix of remote, onsite, and field work
- Supportive Culture: We’re people-first and team-focused
- Company Vehicle: Save on gas - garage our vehicle at your home
- Close to Home: Regional travel only – we promote a work-life balance
Company Overview