[Remote] Clinical Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with leading employers, and they are seeking a Clinical Customer Support Representative. This role involves handling inbound and outbound calls to troubleshoot devices related to cardiac monitoring services and requires collaboration with the Cardiac Monitoring Center Technician team.

Responsibilities

• Answer incoming calls promptly and direct them to appropriate team members
• Place outbound calls to provide Tier 1 troubleshooting support for patients
• Exhibit a high sense of urgency
• Properly document all interactions with patients or customers
• Handle emails and voice messages as assigned
• Communicate professionally with good voice quality, diction, and articulation
• Identify, document, and escalate issues per standard operating procedures
• Track, maintain, and execute follow-ups for patients who have received cardiac monitoring kits
• Coordinate cross-functional activities with urgency and proper execution
• Follow the chain of command for escalations or concerns
• Meet quality and performance standards
• Follow all organizational and departmental policies and procedures
• Accept constructive feedback to improve job performance
• Perform other duties as assigned

Skills

• High School Diploma or General Education Development (GED)
• Team-centered with a patient-first attitude
• Knowledge of medical terminology specific to cardiology
• Ability to thrive in a fast-paced call center environment
• Effective verbal and written communication skills
• Ability to read and follow detailed instructions, maintain accurate records, and produce quality reports
• Ability to follow procedures and learn support technology
• Ability to plan, organize, multitask, and adapt to priority changes
• Proficiency with standard computers and basic office software
• Knowledge of business English, spelling, grammar, and punctuation
• Willingness to work overtime or extra hours as needed
• Associates degree
• One year of related experience
• Medical experience

Benefits

• Medical insurance
• Dental insurance
• 401K retirement plan

Company Overview