[Remote] Bilingual Customer Service Rep
Note: The job is a remote job and is open to candidates in USA. Primerica is recognized as one of the best places to work and a leader in the insurance industry. The Bilingual Customer Service Rep will respond to client and agent inquiries in both Spanish and English, while ensuring compliance with legal and ethical standards.
Responsibilities
- Answers telephone inquiries from clients and agents in Spanish and English
- Protects the company’s authority to do business by complying with legal and ethical standards, policies and procedures
Skills
- Ability to successfully complete Life Technical training including classroom exam and phone assessment
- Excellent verbal and written communication skills in Spanish and English
- Ability to organize and present facts in a clear and concise manner in both speech and correspondence
- Ownership mentality
- Good voice quality (clarity, tone, etc.)
- Reading comprehension
- Attention to detail
- Decision-making
- Confidentiality
- Problem Solving
- Excellent verbal communications
- Excellent written communication
- Reasoning
- Applied knowledge
- Sitting
- Speaking
- Hearing
- Writing
- Attendance
- Computer
- Headset
- Webcam
- Microsoft Office
- Internet systems (web browsers, email, etc.)
- Call Center components
- High speed internet
- PC or laptop with high speed capability
- Previous customer service experience
Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Company Overview