[Remote] Customer Service Specialist I
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit by analyzing and verifying roles from employers. They are seeking a Customer Service Specialist I to provide support to customers through various channels, troubleshoot issues, and collaborate on enhancing the customer experience.
Responsibilities
- Provide phone, email, and chat support to customers, resolving issues efficiently
- Troubleshoot and diagnose reported problems, documenting findings for the development team
- Build strong relationships with colleagues and customers through timely and respectful communication
- Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience
- Participate in testing new features and suggest product enhancements based on customer feedback
Skills
- At least one year of experience in customer-facing roles
- A bachelor's degree in a related discipline is preferred; education requirements may be waived based on practical experience
- Practical knowledge of the healthcare industry is a plus
- Exceptional phone presence and excellent written communication skills
- Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday
- Experience with Salesforce and Microsoft Teams
- Basic understanding of SQL
- Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical customers
- Active listening skills and an empathetic approach to customer advocacy
- A curious mindset with a desire to learn about product functionalities
Benefits
- Competitive compensation and bonuses
- Comprehensive benefits package including medical, dental, and vision insurance
- Work-from-home flexibility and supportive work environment
- Opportunities for career growth and continuous learning
- Diverse and inclusive culture that values collaboration and contribution
Company Overview