Client Services Representative – Lawn & Tree Care
Tomlinson Bomberger Lawn Care, Landscape & Pest Control is dedicated to providing tailored solutions for beautiful lawns and landscapes. They are seeking a Client Services Representative to serve as a key point of contact for clients, ensuring a professional experience through customer service, scheduling, and coordination of lawn and tree care services.
Responsibilities
- Respond to client inquiries via phone, email, text, and online platforms
- Provide clear information about lawn care programs, tree care services, fertilization, aeration, and seasonal treatments
- Educate clients on service recommendations, treatment timelines, and expected results
- Communicate service outcomes and technician notes following visits
- Handle client concerns and service issues with professionalism, empathy, and problem-solving skills
- Schedule new services, recurring programs, inspections, and service calls
- Coordinate with field technicians to ensure accurate routing, timing, and service completion
- Monitor daily schedules and adjust appointments as needed due to weather, staffing, or client needs
- Enter estimates and pricing for lawn and tree care programs
- Support sales and operations teams with accurate data entry and follow-up
- Collaborate across departments to ensure seamless service delivery
Skills
- Strong customer service and communication skills
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable using scheduling systems, CRM software, and data entry tools
- Prior customer service or scheduling experience
- Green industry experience a plus, but not required
Company Overview